GHA’s Quality Management Department completed three annual satisfaction surveys in 2020: the Individual Satisfaction Survey, the Parent-Guardian Satisfaction Survey and the Stakeholder Satisfaction Survey. We were interested in whether the individuals we serve as well as their parents-guardians believed the quality of their life had improved as a result of their relationship with GHA Autism Supports. Responses indicated that 100% of the individuals we serve believed the quality of their life was better as a result of services with GHA; 100% of their parents and guardians strongly agreed or agreed their relationship with GHA Autism Supports had improved the quality of their lives. We also focused on whether our community stakeholders were satisfied with our supports and services. In surveying community members, 100% of respondents indicated they were satisfied with our supports and services. The tables presented below summarize our results:
Table 1. 2020 GHA Individual Satisfaction Survey
Individuals Supported by GHA
As a result of services with GHA, is the quality of your life better?
Table 2. 2020 GHA Parent-Guardian Satisfaction Survey
Parents and Guardians of Individuals Served by GHA
As a result of services with GHA Autism Supports, the quality of my life has improved.
|Strongly Agree||Agree||Disagree||Stronly Disagree|
Table 3. 2020 GHA Community Stakeholder Satisfaction Survey
Community Members Familiar with GHA’s Supports and Services
Overall, I am satisfied with GHA and its service and supports.
|Strongly Agree||Agree||Disagree||Strongly Disagree|
COVID-19 (coronavirus) Information
GHA Autism Supports continues to keep the health and safety of all individuals supported and employees at the core of all decision making. We have implemented the following safety measures:
- All group meetings have transitioned to utilizing conferencing systems.
- Strict visitation guidelines are in effect at all programs.
- We encourage temporarily replacing in-person visitation with telephonic communication to limit exposure at all sites.
- Second Street Sundries is currently offering curbside pick-up and ordering through the online system.
- We will continue to monitor all updates, and update this information accordingly. Thank you for your patience as we navigate these uncertain times.
213 N. Second Street, Albemarle, NC 28001
PO Box 2487, Albemarle, NC 28002
PO Box 4122, Wilmington, NC 28406
Phone: (704) 982-9600
Fax: (704) 982-8155
Phone: (910) 769-1046
Fax: (910) 399-1780
GHA Autism Supports is licensed by the Division of Health Service Regulation of the North Carolina Department of Human Resources. In addition, GHA Autism Supports is nationally accredited by Commission on Accreditation of Rehabilitation Facilities (CARF). ICF/MR homes are certified by the North Carolina Division of Medical Assistance. GHA Autism Supports is affiliated with the Division TEACCH program at UNC-CH, the Autism Society of North Carolina and is a member of the North Carolina Association of Community-Based ICF/MR and CAP providers and the North Carolina Providers Council.