Satisfaction Surveys

GHA’s Quality Management Department completed three annual satisfaction surveys in 2017: the Individual Satisfaction Survey, the Parent-Guardian Satisfaction Survey and the Stakeholder Satisfaction Survey. We were interested in whether the individuals we serve as well as their parents-guardians believed the quality of their life had improved as a result of their relationship with GHA Autism Supports.  Responses indicated that 96% of the individuals we serve believed the quality of their life was better as a result of services with GHA; 100% of their parents and guardians strongly agreed or agreed their relationship with GHA Autism Supports had improved the quality of their lives. We also focused on whether our community stakeholders were satisfied with our supports and services.   In surveying community members, 100% of respondents indicated they were satisfied with our supports and services. The tables presented below summarize our results:

Table 1.  2017 GHA Individual Satisfaction Survey
Provided to All Individuals Supported by GHA

Table 2. 2017 GHA Parent-Guardian Satisfaction Survey
Provided to All Parents and Guardians of Individuals Served by GHA

Table 3. 2017 GHA Community Stakeholder Satisfaction Survey 
Provided to Community Members Familiar with GHA’s Supports and Services